Enter and view: Clockhouse Pharmacy, Collier Row

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Summary of report content

This is an Enter and View report by Healthwatch Havering. Healthwatch representatives visited the Clockhouse pharmacy.

The aim of this work was to explore how local pharmacies were working ahead of the development of increased roles for community pharmacy.

The pharmacy appeared to be well-organised and able to meet patients’ needs. The patients to whom our team spoke were all 

very satisfied with the service it provided.

We wish to make only two recommendations:

  • That staff consider using only a patient’s postcode, rather than the full address, when handing over medications, so as to preserve their privacy; and
  • That consideration be given to installing a loop system for the benefit of patients who are hard of hearing or Deaf (or if one is available, that its availability be made more prominent).

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General details

Local Healthwatch
Healthwatch Havering
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Administration (records, letters, results)
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Quality of treatment
Staffing - levels and training

Methodology and approach

Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Pharmacy

Details of people who shared their views

Number of people who shared their views
5
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