Enter and view: Cliveden Manor
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Healthwatch Buckinghamshire conducted an Enter and View visit to Cliveden Manor Care Home, a nursing care home for up to 85 residents, on 10 May 2018. The visit was carried out as part of their Dignity in Care programme of work and, while the Home was given notice that the visit would occur, they were not given the exact date or time.
The Healthwatch Buckinghamshire Enter and View Authorised representatives observed that the Home was a well designed, relaxed but accessible home especially for those living with dementia in specialised wing - The Willows. They also noted a wide range of activities and that personal choice and independence is promoted.
A dignity champion explained to the Authorised Representatives that they would help manage transport and NHS appointments but
only took photocopies of these letters with the permission of residents. Whilst many people reported that care was given behind closed doors and privacy was respected, one resident did say that staff didn’t always knock on their bedroom door. Staff were observed to always
explain what they were doing and what would happen next.
The Activities Programme promoted 5-7 activities a day, 7 days a week including, this week, trips out to Henley, Chinnor steam railway and Marks and Spencer. The Willows (Specialised Dementia Wing) had a modified programme of activities to suit residents’ needs. The home has access to 2 minibuses for this. Inside the home, gentle Chinese exercise, poetry reading, giant scrabble and movie nights were all advertised. Residents, observed participating in an art class, were noted to be obviously enjoying it. A visitor told reported their relative, who had upper body mobility issues, had been helped to participate in a cookery class and to play carpet bowls.
The report recommended that the home: introduces picture menus for those living with dementia and others who find it difficult to read. as some residents may find these preferable to having a member of staff read the options out to them; introduces pictorial activity notices particularly in The Willows; and that the kitchen increase the variety of vegetables on the menus.
The provider responded explaining that their Head Chef holds a monthly forum which is well attended by residents and that the Restaurant
Manager and his team are continuously engaged with residents to ensure performance is monitored effectively.