Enter and view: Clifton Road Surgery

Healthwatch Warkshire gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Warkshire to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections.

Healthwatch Warkshire visited Clifton Road Surgery on 23rd February 2015.

The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation.

The report includes 3 recommendations. These include for the surgery look into the concerns raised by the patients in respect of the appointment booking system. One solution to this could be maximising the use of online appointment booking to reduce the amount of telephone traffic. The surgery actively advertise their upcoming early morning or Saturday appointments to assist patients who have difficulty in attending during normal surgery opening hours. Informing patients on the day of any delays which may impact their appointment. Good practice seen at other surgeries has involved a notice board in Reception to notify patients of current waiting times.