Enter and View: Clifton House

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Summary of report content

This is a report from Healthwatch Hartlepool. The report is an enter and view of the Clifton House care home.

A mix of residents and staff were spoken to during this announced visit to the home. Largely residents were happy with the home and the Healthwatch did not find major problems.

There are no recommendations in this report.

However there were several issues noted during the visit which were detailed.

There are follow up actions in this report noted in the response from the provider. They have taken on board the content of the report and said they will address and make changes.

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General details

Local Healthwatch
Healthwatch Hartlepool
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Patient/resident safety
Prevention of diseases, including vaccination, screening and public hygiene
Quality of treatment
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Clifton House

Details of people who shared their views

Number of people who shared their views
12
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