Enter and view: Clarkson House Care Home

Healthwatch Tameside undertook an enter and view visit to Clarkson House Care Home on 19 June 2025. They spoke to 14 people.

Clarkson House is a well-run and inviting care home that strongly embraces the principle of being the ‘residents’ home. Many residents expressed they felt comfortable, content and described the home as feeling like their own. 

Both residents and their families spoke highly of the staff, highlighting the high standard of person-centred care and the genuine respect shown for each individuals preferences. Healthwatch observed staff interacting with residents in a kind, and respectful manner demonstrating a clear understanding of their individual needs. 

Staff morale was high, with team members reporting strong collaboration and mutual support. They showed a clear dedication to their roles and genuine enthusiasm for improving residents' lives. Staff spoke highly of the owners and management, expressing that they felt well supported in their roles, with encouragement for ongoing personal and professional development. 

The home actively seeks regular feedback from residents, families, and staff through various methods to support ongoing improvement. The publication of a ‘you said we did’ booklet clearly outlines the actions taken in response to feedback, promoting transparency and encouraging more individuals to share their views. 

Feedback from residents and staff indicates that there has been a lack of a structured activity programme recently. However, the recent appointment of an activity coordinator is expected to introduce a more organised and engaging schedule. 

The home has recently been refurbished internally, enhancing the overall environment. However, some additional minor updates were needed to make it more dementia friendly. The outdoor area also requires some maintenance, particularly the decking and handrail, which the owner acknowledged and confirmed will be addressed.