Enter and view: Cinnamon Lodge Care Home

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Summary of report content

Healthwatch Bedford Borough undertook an enter and view visit to Cinnamon Lodge Care Home on 22 January 2024.

The report looks at:

  • The internal and external environment
  • Access to external care services
  • Safety of residents
  • Feedback and complaints
  • Choice and being listened to
  • Being involved
  • Current challenges for the home

The report contains four recommendations and a response from the provider.

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General details

Local Healthwatch
Healthwatch Bedford Borough
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Complaints
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Patient/resident safety
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
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