Enter and view: Churchill Ward, The Harbour
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Healthwatch Blackpool undertook an enter and view visit to Churchill Ward at The Harbour Hospital on 12 November 2025. They spoke to 3 patients.
Healthwatch Blackpool had a positive experience visiting Churchill Ward at the Harbour. The ward manager provided a full tour, explaining a typical day, and patients in communal areas were observed engaging in activities with good support. Most patients reported that care was good overall, praising staff as caring, kind, and compassionate. The ward doctor was noted for a patient-centered approach, ensuring patients felt heard.
Some concerns were raised about nighttime noise, the need for more consistent staffing, and greater engagement between staff in the office and patients in communal areas. Patients generally felt there was good meal choice and quality, as well as a variety of activities.
Key areas for improvement included consistency of staff, particularly bank staff, increased proactive engagement from staff in communal areas, and managing evening noise to support patients’ rest and wellbeing.
The ward environment was clean, and noticeboards were informative. Overall, the visit highlighted many positive aspects of care while identifying areas for development. Healthwatch Blackpool thanks staff and patients for welcoming the team and sharing their experiences.