Enter and view: Christopher Grange Care Home

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Summary of report content

Healthwatch Liverpool gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Liverpool to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections.

Healthwatch Liverpool visited Christopher Grange Care Home on Friday 20th February 2015.

The summary of findings of in relation to interviews with those that use the service, staff and observations. Christopher Grange offers a wide range of services and overall the home appeared clean and well decorated with an extensive list of facilities including the chapel, Market Place and Skype room. Healthwatch representatives were pleased to note the way the home reacted to the visit, ensuring all residents and family had an opportunity to give feedback. Although Healthwatch Liverpool representatives gained a positive impression of the overall care and support provided at Christopher Grange, and most feedback received was positive.

There was 5 recommendations within this report.

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General details

Local Healthwatch
Healthwatch Liverpool
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Food, nutrition and catering
Other
Staffing - levels and training
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Christopher Grange Care Home

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
Did you find this attached report useful?
0
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