Enter and view: The Chorley Surgery
Download (PDF 613.83 KB)Summary of report content
This is an enter and view report by Healthwatch Lancashire.
The Enter and View representatives made an announced visit on Tuesday 15th August 2023 and received feedback from six staff members and thirteen patients.
Healthwatch Lancashire obtained the views and experiences of patients and staff. Conversations with each were adapted to capture individual experiences to help assess the quality of services. People using the services were asked about their general feelings about the GP Surgery including their experience of making an appointment, quality of care, communications, and the surgery environment.
Conversations with staff included their thoughts about provision, appointment management, communication, staffing levels and support, including training.
The team also recorded their own observations on the environment and staff member interactions.
To retain confidentiality and anonymity of respondents, names, pronouns and any identifiable details have been removed from quotes.
There are recommendations in this report.
- Invite Healthwatch Lancashire representatives back once the renovations have been completed.
- Ensure that patients are involved in the decision making when finalising plans for the surgery renovation, particularly about the waiting area.
- When renovations are complete invite patients to share their feedback.
There are follow up actions in this report.
The provider has given a timetable of actions or responses to the above.