Enter and view: Chilton Meadows Residential and Nursing Home

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Summary of report content

Healthwatch Suffolk undertook an enter and view visit to Chilton Meadows Residential and Nursing Home on 27 March 2017.

The staff in all four houses appear to be very caring and attentive to all of the residents. There has been a major change to the management team since the CQC report of May 2016 and this has resulted in a far more positive attitude being adopted by the staff in post, who, according to the feedback given to Healthwatch now feel that they have the support of the management which was lacking in the past and they are part of a team once more. 

The home was clean, uncluttered and had no unpleasant odours. The décor in the houses catering for residents with dementia were particularly well suited to the purpose with memory walls and familiar tactile objects for the residents to enjoy, as well as colour schemes appropriate to the needs of the residents and compliant with the NHS Accessible Information Standard

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General details

Local Healthwatch
Healthwatch Suffolk
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Accessibility and reasonable adjustments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Care home
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