Enter and view: Chilterns Manor

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Summary of report content

Healthwatch Bucks conducted an unannounced Enter and View visit, as part of a planned set of visits looking at the care provided, specifically around how the homes are able to support residents with additional needs.

Healthwatch Bucks visited Chilterns Manor, on 12/04/2018.

Chilterns Manor currently provides residential care for 17 people; the majority living with various degrees of dementia. It has accommodation for 22. Healthwatch Bucks talked to 9 residents, 3 members of staff, (plus the Manager and briefly the Deputy Manager). Healthwatch Bucks observed 1 visiting optician, another 3 residents and 1 additional staff member.

The summary of findings included: Many Residents expressed satisfaction with the care received and life at the home; Cosy, clean and well decorated home with patio and garden; Quality of food was praised but no written or pictorial menus were seen; There are good intentions and new initiatives have started to improve the home e.g. The Dignity Champions, but all staff need to ensure they put this into practice.

This report contains 5 recommendations.

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General details

Local Healthwatch
Healthwatch Bucks
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Public consultation and engagement
Food, nutrition and catering
Health inequality
Written information, guidance and publicity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Private ownership

Details of people who shared their views

Number of people who shared their views
12
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
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