Enter and view: Chiltern House Medical Centre
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This is and enter and view report published by Healthwatch Bucks December, 2017.
On 27 December, 2017 representatives visited Chiltern House Medical Centre to find out what patients thought of the service. This visit was prompted by a previous CQC inspection and feedback that the medical centre was not working well.
As the medical centre covers two sites engagement was done in two places.
Feedback on the day was generally positive and people recognised the medical centre had been working to improve. A total of 22 people were spoken to. There was a mix of ages and ethnicites engaged.
A set of recommendations was given and a provider response attached.
Summary of recommendations:
- The surgery shares with its staff that the improvements that they are making are being noticed and appreciated by patients.
- The surgery works with the Patient Participation Group to promote the following to patients –with a view to improving patient feedback about booking appointments.
- The surgery canvasses views on the position of the self-check in machine at Temple End to maximise its use.
- The surgery reviews the check list at Appendix 2 to see if information could be made easier to find/provided for patients.
- The Dragon Cottage surgery ensures that music is used consistently to ensure patient privacy throughout the day.
- The surgery continues to work with the Patient Participation Group and use mechanisms such as the Friends and Family test as well as its own “Improving our Practice Questionnaire” to understand what patients think about the services it provides and the improvements that it is making.