Enter and view: Chestnut House

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Summary of report content

Healthwatch Manchester undertook an Enter and View visit to Chestnut Care Home on 8 March 2023.  They wanted to understand care home residents’ experience of the home against agreed indicators of a good care home.

The report looks at:

  • The building and environment
  • Staff and staffing
  • Signage
  • Social activities
  • Responding to people’s needs
  • Dignity and care
  • Overall atmosphere

The report contains 7 recommendations and a response from the provider.

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General details

Local Healthwatch
Healthwatch Manchester
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Privacy and confidentiality
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Care home
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