Enter and view: Chestnut Court Care Home

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Summary of report content

Healthwatch Barking and Dagenham carried out an Enter and View visit to Chestnut Court care home, a residential care home, on 13 May 2019.  They spoke to 2 residents and 1 member of staff.

Healthwatch representatives found this nursing home to be a good place for its residents. From the observations and interactions with people working and living there, there was a pleasant relaxed atmosphere and during the visit there was an adequate number of nurses and care workers. Healthwatch was informed that there is good collaboration with health and social care professionals from both statutory and non-statutory agencies.

The staff were observed supporting residents in a variety of ways, for example: coordinated activities were going on in the dining and lounge areas. Overall, Healthwatch representatives agreed that this was a positive visit and from observation and feedback, residents are happy with the care they are provided.

There are two recommendations about the need to employ male care assistants and regularly checking on residents alone on their beds.

The report includes a response from the provider.

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General details

Local Healthwatch
Healthwatch Barking And Dagenham
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Acer Healthcare Operations Limited

Details of people who shared their views

Number of people who shared their views
3
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Types of long term conditions
Dementia
Does this report feature carers?
No
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