Enter and view: Chemotherapy Unit, The County Hospital, Staffordshire

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Summary of report content

Healthwatch Staffordshire conducted an Enter and View visit on the Chemotherapy Unit at The County Hospital on 1 August 2017.

Observation by the Enter and View representatives reported:

- staff were welcoming, friendly, helpful and supportive;

- there appeared to be adequate staff on duty;

- patients appeared to be safe and comfortable;

- the unit appeared to be well-managed;

- the access corridor, bathrooms and kitchen were spotlessly clean;

- areas of good practice noted include: relationship between staff and patients, support provided by staff from the diagnosis to the extensive aftercare, new prescription service which has reduced waiting times, a hair salon to help patients deal with hair loss, staff support to patients' families;

- amazing difference since the previous visit in 2015 - the new unit is large, beautifully decorated and calm.

One patient commented that staff have been amazingly supportive throughout her treatment and seem like friends now.

One recommendation was made to find a sponsor to renovate the garden - this would improve the patients' view from the windows of the unit.

There was no provider response included in the report.

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General details

Local Healthwatch
Healthwatch Staffordshire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Medication, prescriptions and dispensing
Caring, kindness, respect and dignity
Quality of treatment
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
Not known
Name(s) of the partner organisation(s)
N/A
Primary research method used
Observation (eg Enter and View)
Interviews
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Oncology and cancer care
Name of service provider
University Hospitals of North Midlands NHS Trust

Details of people who shared their views

Number of people who shared their views
4
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Not known
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