Enter and view: Chelsea and Westminster Outpatients Departments

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Summary of report content

Healthwatch Hammersmith and Fulham and Healthwatch Kensington and Chelsea undertook an announced enter and view visit to Chelsea and Westminster Hospital Outpatients departments on 26 April 2024.  They spoke to 80 people.

The report looks at the following themes across all departments visited:

  • Accessibility
  • Signage
  • Appointment letters
  • Travelling and arriving at hospital
  • Environment and facilities
  • Information
  • Waiting experiences
  • Staffing

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General details

Local Healthwatch
Healthwatch Hammersmith and Fulham
Healthwatch Kensington and Chelsea
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Administration (records, letters, results)
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Parking and transport
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting times- punctuality and queuing on arrival
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
General outpatients and hospital-based consultants
Ophthalmology
Orthopaedics and fracture clinic

Details of people who shared their views

Number of people who shared their views
80
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