Enter and view: Chaucer Surgery

The Chaucer Surgery received very positive feedback from patients, particularly for its opening hours, access, cleanliness, nursing care, reception staff, and overall quality of service. The surgery was found to be clean, well maintained, accessible, and welcoming, with strong patient satisfaction across most areas.

The main concerns raised related to difficulties obtaining appointments, delays when contacting the surgery by telephone, and a lack of continuity of care due to the frequent use of locum GPs. Some patients also noted that appointments were occasionally delayed and that they preferred to see the same doctor more consistently.

The report recommended introducing a dedicated suggestions and complaints box, improving and decluttering patient information displays, making online booking information more visible, and displaying up-to-date staff names and photographs. The review team also praised the surgery's use of Braille signage and encouraged it to share this good practice with other surgeries.