Enter and view: Charnat Care

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Summary of report content

Healthwatch Sandwell undertook an Enter and View visit to Charnat Care, a provider of day services to people with learning disabilities, autism, physical disabilities and challenging behaviour on 28 November 2019.  This was part of a series of visits to Day Services throughout Sandwell in order to report on the range and quality of these services.

The report considers whether the service provider has strong and visible management, well trained staff who have the time to do the job and know the clients; offer a varied programme of activities, offer a quality choice of food and mealtimes, accommodate clients’ lifestyle and cultural needs, encourage feedback and provide a safe environment for clients.

The report includes 8 recommendations about the environment; health and safety, information provision and client engagement.

The report includes a response from the provider setting out the action they intend to take in response to the recommendations.

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General details

Local Healthwatch
Healthwatch Sandwell
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Public consultation and engagement
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Written information, guidance and publicity
Administration (records, letters, results)
Caring, kindness, respect and dignity
Staffing - levels and training
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Day care centre (social care)
Name of service provider
Alphonsus Care Ltd

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Not known
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