Enter and View: Charlton Grange Care Home

Download (PDF 264.68 KB)

Summary of report content

Healthwatch Surrey undertook an enter and view visit to Charlton Grange Care Home on 26 May 2022. This was part of a programme of visits with Surrey County Council, Surrey Heartlands and the CQC.  They spoke to two residents, three family members, seven staff and the local GP.

Their overall impression was positive; residents, family and staff all appeared to be happy with the care, visiting arrangements and feedback mechanisms. Healthwatch Surrey were particularly impressed that the home operates fully with its own staff, and has had no Covid outbreaks.

The report has three recommendations about increasing the choice of main meals, incorporating raised beds in the garden to ease accessibility and adding extra chairs to the corridor seating (to allow two people to chat).

Would you like to look at:

General details

Local Healthwatch
Healthwatch Surrey
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Golden Manor Healthcare (Ealing) Limited

Details of people who shared their views

Number of people who shared their views
13
Did you find this attached report useful?
0
No votes have been submitted yet.