Enter and view: Charing Cross Hospital Discharge Lounge

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Summary of report content

Healthwatch Hammersmith and Fulham undertook an announced enter and view visit to Charing Cross Hospital discharge lounge on 7 and 10 March 2022 to assess how the discharge process is being implemented.

The report looks at the following areas:

  • General environment and facilities
  • Covid-19 protocols
  • Patient transport
  • Discharge planning and patient involvement
  • Medication
  • Communication

The report contains two recommendations about patient transport.

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General details

Local Healthwatch
Healthwatch Hammersmith and Fulham
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Discharge
Integration of services and communication between professionals
Medication, prescriptions and dispensing
Parking and transport
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Discharge lounge/ discharge team/ discharge to assess

Details of people who shared their views

Number of people who shared their views
10
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