Enter and view: Charing Cross Hospital

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Summary of report content

Healthwatch Hammersmith and Fulham undertook an announced enter and view visit to Charing Cross Hospital outpatients departments on 18 October 2024.

The report looks at:

  • Accessibility
  • Signage
  • Environment and facilities
  • Information
  • Appointment letters
  • Travelling to the hospital
  • Signposting
  • The waiting experience
  • Staff feedback on appointments, travel, navigation, interactions with patients and workload

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General details

Local Healthwatch
Healthwatch Hammersmith and Fulham
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Accessibility and reasonable adjustments
Administration (records, letters, results)
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Parking and transport
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting times- punctuality and queuing on arrival
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
General outpatients and hospital-based consultants

Details of people who shared their views

Number of people who shared their views
21
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