Enter and view: Chapman Opticians

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Summary of report content

Healthwatch Sandwell undertook an announced enter and view visit to Chapman’s opticians on 27 September 2023.  They provide diabetic eye screening services on behalf of the NHS.

The report looks at:

  • The internal and external environment
  • Waiting times for screening
  • The accessibility of the services
  • Staff attitude
  • Being involved

The report contains two recommendations and a response from the provider.

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General details

Local Healthwatch
Healthwatch Sandwell
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Prevention of diseases, including vaccination, screening and public hygiene
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Diabetes care
Optometry services/opticians
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