Enter and view: The Central Surgery

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Summary of report content

Healthwatch Leicester and Healthwatch Leicestershire undertook an announced enter and view visit to the Central Surgery on 4 February 2025.  They spoke to three people.

The surgery had a limited number of clinic rooms, building access was restricted due to steep stairs.  Confidential space was available and accommodation made for people with phobias or special needs.  There was no children's play area in the waiting room.

Whilst a friends and family feedback form was available online, there were no suggestion forms in the practice.  There was positive patient feedback about the move to a cloud-based phone service.

There were arrangements in place to identify and action same day GP appointments.

 

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General details

Local Healthwatch
Healthwatch Leicester
Healthwatch Leicestershire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments
Building, Decor and Facilities, including health and safety
Complaints
Communication with patients; treatment explanation; verbal advice
Privacy and confidentiality
Remote appointments and digital services
Service organisation, delivery, change and closure
Waiting times- punctuality and queuing on arrival
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
3
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