Enter and view: Cedar Falls Care Home

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Summary of report content

Healthwatch Walsall gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Walsall to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections.

Healthwatch Walsall visited Cedar Falls Care Home on 19/06/2018.

The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. These findings informed they found the home has an open and hospitable environment. The use of hand sanitisers was not encouraged. There was a query whether there is enough formal collection of feedback from Residents and Relatives about general conditions and any suggestions / criticisms.

The recommendations within the report state to update/ replace furniture as mentioned. Encourage use of hand sanitisers to visitors. Identify more opportunities for collection of relative/ carers feedback/ surveys. Display site safety rules in reception noticeable to visitors more prominently.

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General details

Local Healthwatch
Healthwatch Walsall
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Triage and admissions
Booking appointments
Communication with patients; treatment explanation; verbal advice
Written information, guidance and publicity
Caring, kindness, respect and dignity
Food, nutrition and catering
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Cedar Falls Care Home

Details of people who shared their views

Number of people who shared their views
7
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
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