Enter and view: Caton House Care Home

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Summary of report content

Healthwatch Milton Keynes undertook an enter and view visit to Caton House Residential and Nursing Home on 30 September 2025.  They spoke to 11 people.

First impressions at Caton House are good, the reception area is open and well-presented, and the staff are welcoming and friendly. Caton House has many staff and residents who have been at the home for a considerable length of time. 

The chef has been with the care home for many years and takes an active interest in the views of residents who are particularly fond of her pastry and baking skills. Family members felt that the special dietary requirements needs of residents were well met. 

The activity team, and the volunteers that help them, try hard to keep residents entertained. Healthwatch noted that they do an excellent job at ensuring residents that are mobile or partially mobile are included.

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General details

Local Healthwatch
Healthwatch Milton Keynes
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
11
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