Enter and view: Castlle Court Care Home
Download (PDF 133.31 KB)Summary of report content
Healthwatch Derbyshire conducted an announced Enter and View visit to Castle Court Care Home, a 41 bed purpose built Care Home, on 10 February 2014. For the purpose of this visit, Healthwatch Derbyshire wanted to observe ‘What good looks like’ within a care home setting. Castle Court was randomly selected, alongside 9 other Care Homes who had been awarded the Derbyshire County Council Bronze Dignity Award.
At the time of the visit, the Authorised Representatives observed the home was operating to a very good standard of care with respect to Dignity and Respect. The home is purpose built as a Residential Care home and appears to have been maintained to a good standard.
Residents were observed to be well dressed and cared for, and have a nominated Carer to look after their personal care and deal with concerns. Residents also enjoy a measure of choice in the arrangement of their rooms. The report states that alterations to the dining room/lounges funded by a grant from the Prince’s Fund are about to be implemented.
The visiting team felt that the evidence suggests that the residents are generally happy with the food menu, there are good facilities and opportunities for the residents to enjoy recreation and social activities if they wish, and that residents are encouraged to be as independent as possible.
Discharge communications from the Queens Hospital, Burton-on-Trent require improvement as there have been instances where the Hospital have not returned patients medication with them on discharge. To overcome this, the Home now send residents with their individual MAR (Medicine Administration Record) instead of sending the medication.
The Home has also experienced Hospital in-patient discharge without medication, discharge from hospital without a letter, patients discharged without prior notice to the home to expect them. One case was cited where a resident was taken by hospital arranged transport to the patient’s home when they no longer lived there.
No recommendations were made in the report, although Healthwatch Derbyshire offered their help in addressing the issues around Hospital discharge. No provider response was included within the report.