Enter and View: Castle Mead Medical Centre

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Summary of report content

Healthwatch Leicester and Healthwatch Leicestershire undertook an announced Enter and View visit to the Castle Mead Medical Centre on 3 October 2022. They spoke to 267 people.

People commented positively on the practice opening hours, location of the practice and staff at the practice.

Nearly seven in ten people rated the practice very good or good and nearly four in five were completely or very satisfied with the quality of medical care and treatment. 78% of people said that their experience of getting repeat prescriptions was good.

Nearly two in five people said that they were not given the option of seeing a doctor or nurse. Nearly three in five said that they did not always see their practitioner of choice. Over four in five said that they had had a telephone or online consultation.

Over three in five had been able to access urgent appointments on the same day and 36% said that they had not.

Nearly two thirds said that they were either completely or very satisfied with the opening hours. Over two thirds rated the reception service as very good or good.

The report contains six recommendations and a response from the provider.

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General details

Local Healthwatch
Healthwatch Leicester
Healthwatch Leicestershire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Administration (records, letters, results)
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Diagnosis
Medication, prescriptions and dispensing
Remote appointments and digital services
Staffing - levels and training
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Name of service provider
Castle Mead Medical Centre

Details of people who shared their views

Number of people who shared their views
267
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