Enter and view: Castle Court care home

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Summary of report content

Healthwatch Derbyshire undertook an announced Enter and View visit to Castle Court care home on 7 November 2023 after receiving an invitation from Derbyshire County Council.

Healthwatch saw and heard evidence of a shared vision and culture 

The rooms were homely, clean, tidy, warm, and comfortable 

 The staff are kind, compassionate, and helpful. They are committed to providing care beyond what is expected of them. • There was dementia-friendly signage and cues 

Fortnightly GP services are provided with support as needed between 

The home would benefit from an increase in both general and personalised activities, and volunteer involvement 

There seems to be difficulty in employing and keeping staff due to the current staff shift pattern.

The report contains 7 recommendations and a response from the provider

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General details

Local Healthwatch
Healthwatch Derbyshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Public consultation and engagement
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Derbyshire County Council

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Gay men
Heterosexual / Straight
Lesbians / Gay women
Other
Does this report feature carers?
Yes
Did you find this attached report useful?
0
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