Enter and view: Castle Brook Care Home

Healthwatch Warwickshire undertook an unannounced enter and view visit to Castle Brook Care Home on 12 June 2025.  They spoke to 19 people.

Castle Brook is a large, modern, purpose-built care home in Kenilworth offering residential and respite care to up to 88 older people, including those with dementia. It is divided into six ‘households’ across three floors, each with a domestic-style kitchen and open-plan lounge, promoting a homely and independent lifestyle. 

Key observations: 

• The environment is warm and welcoming, from both residents and staff.
• The home is clean, safe, and supportive of independence and comfort.
• The ground floor is lively, while the upper floors are quieter.
• There is a strong ethos of normality and independence, with access to shops, a cinema, and shared kitchens.
• Ground floor facilities require the use of lifts, so residents with more advanced dementia may need reminders or assistance to access them.
• The home is well-staffed, with no agency staff and low turnover.
• Staff report high job satisfaction, with training and career progression opportunities.
• Innovative tools are used to enhance safety and staffing efficiency.