Enter and view: Cartlidge House

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Summary of report content

Healthwatch Telford and the Wrekin undertook an Enter and View visit to Cartlidge House on 30 November 2019.  At their visit, they spoke to 11 residents and 1 member of staff.

Findings

Staff were observed interacting well with residents and residents appear happy with staff.

The home needed some redecoration

Residents looked clean and well groomed; however one resident did have food spilt down their clothing.

Food is prepared and cooked on site.

The home has good dementia signage.

Recommendations

There were five recommendations about redecoration and repair, staff needing to consider residents’ dignity and respect, the need for staff training on the tip up chair, re-emphasising the choice of food on the menu and to tidy and review the number of posters on the walls.

The report includes a response from the provider to all the recommendations.

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General details

Local Healthwatch
Healthwatch Telford & Wrekin
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Accord Group

Details of people who shared their views

Number of people who shared their views
12
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
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