Enter and view: Carlton House
Download (PDF 591.53 KB)Summary of report content
Healthwatch North East Lincolnshire gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch North East Lincolnshire to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections.
Healthwatch North East Lincolnshire visited Carlton House on 09/02/2015.
The key findings highlighted areas in relation to patient feedback, staff feedback and observation. A warm, bright and very well furnished care home with a high standard of cleanliness throughout. The staff were welcoming and well trained with some of them being Dignity and Infection Control Champions and some of them attending the local Dignity and Long Term Providers meetings. Residents appear well cared for and are treated with dignity and respect.
The recommendations in the report state members of staff to be reminded that they should always wear PPE when preparing food and beverages in the kitchen. The home to contact Hope Street Specialist Falls Prevention Service to assist with sourcing the correct ferrules needed.