Enter and view: Carlton Court Care Home

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Summary of report content

In August 2013, Healthwatch Barnet carried out an announced enter and view visit to Carlton Court Care Home, as part of a planned strategy to look at a range of care and residential homes within the London Borough of Barnet to obtain a better idea of the quality of care provided.

The report concludes that Carlton Court is a good residential care home providing a generally competent standard of care for people with dementia, physical problems and those at the end of their life. However, at the time of the visit the Team did not observe the level of staffing mentioned by the Manager, and felt that the residents may not always be receiving the attention they could benefit from. Overall, representatives found most residents to be happy and well looked after in a home with clear and accountable policies and procedures.

The report makes 6 recommendations and contains a response from the provider, addressing each recommendation and taking on board the suggestions.

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General details

Local Healthwatch
Healthwatch Barnet
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Written information, guidance and publicity
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Rehabilitation/enablement
Adult social care, including care packages and social workers
Care home
Name of service provider
Carlton Court Care Home

Details of people who shared their views

Number of people who shared their views
0
Does this report feature carers?
Not known
Did you find this attached report useful?
0
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