Enter and View: Campbell Centre

Between 29th October 2019 and 20th November 2019, Healthwatch Milton Keynes undertook Enter and View visits to the Campbell Centre, which is an acute inpatient mental health unit. The purpose of the visit was to engage with inpatients at the centre to hear about their experiences whilst under the care of the acute mental health inpatient service.

Healthwatch staff found the centre a clean, bright and well-equipped facility with the popular programme of activities. People they spoke to, were complimentary off the nurses, peer supporters and the Occupational Therapy Team. They also identified some opportunities for further improvement; this included consultant meetings to allow patients to have a say on their care, people feel they have frequent opportunities to see their consultant, they feel consistently treated with dignity and respect, and feel enough is done to help prepare them for discharge. In an additional finding, they heard from one participant about a “safety cross” scheme, which was soon to be implemented at the centre. This would be a simple wall calendar displaying in a public area that staff can mark in colour to show days when any incident of physical violence had taken place and those that were incident free.  

The report made several recommendations about the environment and facilities, activities, staff, consultant care, preparing for discharge and sectioning. The report does contain a response from the provider.