Enter and view: CAMHS - The Beacon Unit

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Summary of report content

Healthwatch Leicester, Healthwatch Leicestershire and Healthwatch Rutland undertook an announced enter and view visit to  CAMHS The Beacon mental health inpatient facility on 24 July 2024.

The Beacon is located at Glenfield Hospital, accessible via Groby Road, with clear signage on the campus and a large ‘The Beacon’ sign on the building. Opened in November 2020, the unit was previously based at Coalville Community Hospital. 

 The ward at The Beacon has 15 beds for young people aged 13-17. There have never been more than 8 inpatients at one time on the ward, partly due to a 75% nurse vacancy rate. At times during high periods of acuity in the past three years, 12-13 staff have been needed for up to only 5 young people, the minimum safe staffing ratio is usually 6 to 5 staff for 5-6 patients when acuity is less. 

Healthwatch spoke to two patients who reported that staff are nice and support them well. Both patients spoke about the food not being appetising and not for ‘young people’.

The report contains seven recommendations and a response from the provider.

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General details

Local Healthwatch
Healthwatch Leicester
Healthwatch Leicestershire
Healthwatch Rutland
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Child and Adolescent Mental Health Services (CAMHS) and Targeted Mental Health in Schools Services (TaMHS)
Hospital-based psychiatric care

Details of people who shared their views

Number of people who shared their views
2
Age group
13 to 15 years
16 to 17 years
Types of long term conditions
Mental health condition
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