Enter and view: Cambridge Avenue and Messingham Medical Centre
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Healthwatch North Lincolnshire undertook an announced enter and view visit to Cambridge Avenue and Messingham Medical Centre on 28 March 2025. They spoke to 16 people.
Overall, Healthwatch representatives found that patients were satisfied with the care and treatment they receive within the practice, and that staff are happy in their roles. It is evident that there have been many positive changes made over the past months which have impacted not only on patients but staff wellbeing also.
The practice is generally accessible to people with additional needs, with disabled access, hearing loops, quiet spaces and sensory equipment available. However, signage around the practice is unclear and the colour scheme could be over stimulating for some people with sensory needs.
It is positive to see that there is a functioning PPG within the practice, that is involved at a wider level. The visit demonstrated an appetite from patients to share honest feedback about the practice, and patients were more than happy to share their views, however providing feedback through the family and friends test is not as popular, or effective.
There were no concerns raised about the safety of the patients on the day of the visit. The staff were friendly and approachable and happy to interact with the Healthwatch team.
The practice manager was open and honest and has made it clear that the team are working hard to make improvements.
The report has six recommendations about signage, decor, feedback and parking.