Enter and view: Camborne Redruth Community Hospital Wound Clinic

This is an Enter and View report by Healthwatch Cornwall. Healthwatch representatives visited the Camborne Redruth Community Hospital – Wound Clinic to assess the care delivered there.

There are recommendations in this report:

• Improve the clinic environment by creating a more welcoming and comfortable atmosphere. This could include background music, making it a more comfortable temperature and including relevant signposting to support patient wellbeing.
• Ensure that patients’ initial interactions with the service are positive by encouraging a 
  friendly, helpful, and approachable attitude from staff, supported by clear and responsive communication with patients, and provide additional training in this area to staff where needed.
• Reassess the wound clinic’s current operating hours to maximise appointment availability, including maintaining service coverage during lunchtime.
• Ensure that all patients, regardless of mobility or physical needs, have access to timely and appropriate care. This includes providing suitable equipment and support for those with additional access requirements.
• Improve collaboration and communication between hospitals, GPs, and wound clinics to minimise delays and prevent gaps in care. Clearly define and assign responsibility for patient care to ensure continuity and accountability.
• Implement consistent hospital discharge procedures to ensure proper follow-up for wound care, improve communication at discharge and provide training for bank staff on referral pathways and discharge procedures.
• Encourage better communication and cooperation between the wound clinic and other hospital departments to support joined-up care and improve overall patient outcomes.

There are no follow up actions in this report.