Enter and view: Callands Care Home
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Healthwatch Warrington carried out an announced Enter and View visit at Callands Care Home on Thursday 25th January 2018.
As part of Healthwatch Warrington’s Enter and View programme, visits are made to local residential homes in accordance with information received from the local public, service users, carers and monitoring authorities.
Callands Care Home is owned and operated by HC-One Limited. The home is a purpose-built, two storey building, divided into five units (Coniston, Windermere, Grasmere, Ullswater and Lakeside), providing personal and nursing care for up to 120 people (including younger adults and people living with dementia).
The overall findings and conclusion documented within the report includes; the visiting team were impressed with the management and staff team – who seemed to enjoy positive relationships with each other and residents. The physical environment was undergoing refurbishment, which would be beneficial, as some areas of the home needed some redecoration. Callands Care Home had a quiet, calm and well-ordered atmosphere. The home caters for a wide range of complex needs - performing a really valuable service in support of their residents. On balance, there are some challenges that still lie ahead, but management are looking forward to working with local partners to help improve the home even further. This is reflected in the recommendations made which include improving staff recruitment and support, continue with refurbishment and build strong relationships with local partners.