Enter and view: Burrows House Care home, Bromley

Healthwatch Bromley visited Burrows House Care Home on 27th January 2015. The aim of the visit was to engage with residents of the home to understand their experience and give service users the chance to voice their opinions regarding the care they receive. a result of Healthwatch Bromley’s community engagement, there had been several comments submitted to the signposting log regarding care for the elderly in the borough. Healthwatch Bromley’s visit to Burrows House Care Home was in response to this.

Three Healthwatch Bromley authorised representatives took part in this visit and report. They categorised their findings in the follow way: premises, staff, activities, food and additional findings. Burrows House Care Home was observed to be homely and welcoming and comfortable for residents. Care planning and patient involvement was of great importance to staff and all seemed to be aware of the necessity for a detailed and individual care plan to be in place. Burrows House Care Home seemed to adopt a patient centred approach to care, a policy strongly advocated by Healthwatch Bromley. Healthwatch Bromley made the following recommendations:

- That the activities should be varied and tailored more to the capabilities of residents, as many seemed unable or too frail to participate in the events currently on offer.

- The overall condition of the home was felt to do with an update, some of the carpets and décor was mismatched and lacked consistency throughout the home. Healthwatch Bromley recommended where possible, a ‘spruce’ up of facilities, as it would go a long way in uplifting the experience for residents.