Enter and view: Burntwood Community Nursing

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Summary of report content

Healthwatch Staffordshire undertook an enter and view visit to the Lichfield and Burntwood Primary Care Nursing Team on 7 March 2023.

Key findings:

  • The nursing team are delivering a responsive high-quality service while managing staff shortages.
  • The team is caring, compassionate and professional.
  • The team are well connected within the communities of Burntwood and Lichfield and use strong partnership working to enhance the experiences of their patients.
  • Staff recruitment is a constant challenge with a 16% vacancy factor.
  •  Staff report that they have issues with the reliability of the Wi-Fi system in the office that they rely upon.

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General details

Local Healthwatch
Healthwatch Staffordshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
District nurse and community nursing
Name of service provider
Midlands Partnership Foundation
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