Enter and view: Burnley General Hospital Blood Clinic
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Healthwatch Lancashire undertook an announced enter and view visit to Burnley General Hospital Blood Clinic on 2 December 2024. They wanted to understand how services are delivered across the county. They spoke to 11 people.
Several patients that Healthwatch Lancashire Representatives spoke with had attended a clinical appointment prior to getting their blood tested. They would then get their blood sample taken at the clinic after their appointment. Several patients complimented the co-location of these services, as it meant that they could get tests done quickly and easily in the same place as their clinical appointment.
Most patients spoken with were happy with the support that staff gave them and felt that staff were approachable. One patient complimented staff for reassuring them throughout their test.
Staff felt that they had a positive working relationship with each other and the patients, which helped them manage busier periods. Some concerns were raised about signage for the department, as it was felt that patients were not always sitting in the right areas.