Enter and view: Burnley and Pendle Adult Disability Service Lancashire County Council

This is an enter and view report by Healthwatch Lancashire.

The Enter and View representatives made an announced visit on 17th August 2023, and received feedback from five people they support, five staff and three relatives.

Healthwatch Lancashire obtained the views and experiences of people who the service supports, their relatives and staff. Conversations with each are adapted to capture individual experiences to help assess the quality of services.

People were asked about their general feelings about the service including personal choice and what they think about the activities and environment. Conversations with staff included their thoughts about the service, individuals’ choices, staffing levels and support. Relatives were asked to speak about their general experiences including how they feel about the service, if they feel informed and whether their relative has choice in what they do at the service. The Healthwatch Lancashire team also recorded their own 

observations on the environment and staff-member interactions.

To retain confidentiality and anonymity of respondents, names, pronouns and any identifiable details have been removed from quotes.

There are recommendations in this report.

• Improve the signage around the building to make navigation easier
• Display a planned group activity timetable in all communal areas
• Look at ways to develop the outdoor areas with input from the people you support
• Provide more consistent opportunities for staff to shadow colleagues in different areas of the service
• Take input from staff to make bathrooms safer in order to prevent a slip hazard from excess water
• Work with people you support to make all areas including the specialist area of the service inviting, personal and comfortable

There are follow up actions in this report. They are summarised within the provider response at the end of the report.