Enter and view: Burlington Hall Care Home

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Summary of report content

This is a report of an Enter and View carried out by Healthwatch Milton Keynes of Burlington Hall care home on 9 August 2024. Healthwatch Milton Keynes used a semi-structured conversation approach to speak to 17 residents and family members. 

Burlington Hall is a care home with a maximum capacity of 70 residents, with 61 people living there at the time of the visit. The home is registered to provide accommodation for people who require personal or nursing care and dementia care. More than 60% of residents at the time of the visit live with some level of dementia.

Healthwatch Milton Keynes found Burlington Hall to be a well-run, comfortable establishment whose residents are well provided with social activities and interactions. However, the report does outline two recommendations.

  • A review or closer monitoring of the new laundry processes, to address any gaps in implementation
  • Consider refreshing the personal care training provision to ensure staff are more mindful when supporting frail residents in transfers and when providing personal care.

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General details

Local Healthwatch
Healthwatch Milton Keynes
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Accessibility and reasonable adjustments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Medication, prescriptions and dispensing
Patient/resident safety
Quality of treatment
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
Care home

Details of people who shared their views

Number of people who shared their views
17
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