Enter and view: Bucks Safe Haven
Download (PDF 535.89 KB)Summary of report content
Healthwatch Bucks undertook an enter and view visit to Safe Haven, a mental health crisis service in High Wycombe on 3 October 2024. They spoke to 4 people.
Key findings
More people access the service through 30-minute telephone or video support than face-to-face. High Wycombe Safe Haven accept both professional referrals, and self-referrals from individuals in need. Referrals can be made over the phone by calling the team or via email
Staff at High Wycombe Safe Haven will sometimes take support calls from Aylesbury Safe Haven if they have enough staff resources to cover additional support
During quieter periods when demand for support services is not as high, staff will distribute leaflets to nearby health services and public areas such as High Wycombe train station. They had not heard about Health on the High Street in Aylesbury
Safe Haven operates within a triage network of mental health support with Oxford Health Foundation NHS Trust, Connection Support, Citizens Advice Buckinghamshire and The Oasis Partnership. This network offers advice around employment, housing, debt or substance misuse
Staff told Healthwatch that there has been an increase in men looking for support services (before it was mostly young women)
There was nowhere for people accessing support services in-person to leave feedback/suggestions e.g. a suggestion box. Healthwatch was told that people can leave feedback by getting in touch with the team via phone or email. The Operations Manager will contact people directly when this happens
The report has three recommendations on promotion of other support services, a suggestion box and adding a service user feedback form.