Enter and view: Bucks Safe Haven

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Summary of report content

Healthwatch Bucks undertook an enter and view visit to Safe Haven, a mental health crisis service in High Wycombe on 3 October 2024.  They spoke to 4 people.

Key findings

More people access the service through 30-minute telephone or video support than face-to-face. High Wycombe Safe Haven accept both professional referrals, and self-referrals from individuals in need. Referrals can be made over the phone by calling the team or via email

Staff at High Wycombe Safe Haven will sometimes take support calls from Aylesbury Safe Haven if they have enough staff resources to cover additional support

During quieter periods when demand for support services is not as high, staff will distribute leaflets to nearby health services and public areas such as High Wycombe train station. They had not heard about Health on the High Street in Aylesbury

Safe Haven operates within a triage network of mental health support with Oxford Health Foundation NHS Trust, Connection Support, Citizens Advice Buckinghamshire and The Oasis Partnership. This network offers advice around employment, housing, debt or substance misuse

Staff told Healthwatch that there has been an increase in men looking for support services (before it was mostly young women)

There was nowhere for people accessing support services in-person to leave feedback/suggestions e.g. a suggestion box. Healthwatch was told that people can leave feedback by getting in touch with the team via phone or email. The Operations Manager will contact people directly when this happens

The report has three recommendations on promotion of other support services, a suggestion box and adding a service user feedback form.

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General details

Local Healthwatch
Healthwatch Bucks
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure
Staffing - levels and training
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Mental health crisis service

Details of people who shared their views

Number of people who shared their views
4
Types of disabilities
Mental health condition
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