Enter and view: Brookvale Practice
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Healthwatch Halton undertook an enter and view visit to Brookvale Practice in October 2025.
Brookvale Practice provides a friendly and supportive service, with staff observed interacting with patients in a helpful and efficient manner. The waiting area is clean, bright and recently refurbished, and the wider health centre environment appeared well maintained during the visit.
Patients shared a broad mix of experiences. Many described positive interactions with staff and found the online system straightforward to use, particularly for booking appointments and requesting repeat prescriptions. Others reported challenges linked to digital access, early morning appointment availability and delays with administrative tasks such as repeat prescriptions and fit notes. Some patients also described varying experiences of communication and follow-up, including for more complex or ongoing health needs.
Overall, Brookvale Practice was described by most patients as approachable and supportive, though there are opportunities to strengthen access for those who struggle with digital systems and to ensure consistent communication and timely administrative processes.