Enter and view: Brooklands Care Home

Healthwatch Liverpool undertook an enter and view visit to Brooklands Care Home on 8 January 2025.  They spoke to nine people altogether.

During the visit Healthwatch observed that Brooklands Care Home seems to be a very well-run care home. The small number of residents we spoke to appeared happy and healthy, the building was well maintained and designed, and many staff are experienced and long serving. 

From what Healthwatch saw on the day staff have gone above and beyond in creating an environment that is clean, well decorated, accessible and dementia friendly. Staff have put not only effort but a lot of thought into the environment and it shows. The care home had multiple design features that would make it easier for someone with dementia to navigate and the sensory room is a fantastic resource that was designed by the staff themselves. 

It is clear that activities are a favourite for both residents and staff and this stands out as a real strength for Brooklands. The home was decorated for an Elvis theme and many residents and staff were enjoying the music when we visited. Activity displays were accessible and visual and were updated for the week. There were also activity stations where residents wanting a quieter time could grab a crossword or wordsearch. Brooklands is also linked in well with local businesses and schools and as such part of the local community. 

According to management staff are long serving and know the people and area well. This consistency of both management and staffing did show through during the short visit. Staff and residents seemed familiar and comfortable with each other and appeared to have great rapport. Staff seemed skilled, kind and caring when interacting with residents.