Enter and view: Brooke House Care Home (Kingsley Healthcare)
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In November 2017, Healthwatch Norfolk carried out an enter and view visit to Brooke House Care Home, a residential care home run by Kingsley Healthcare.
The visit was part of a programme of visits to care homes looking at the relationship between staff and residents and how residents are supported to make their own decisions about activities and food choices.
Representatives visited the premises and engaged with resident and their relatives, as well as making their own observations.
Representatives reported that residents were treated as individuals and staff had good knowledge and understanding of their likes/dislike and their history. A wide variety of activities are offered to residents and the building is clean and well maintained with large gardens. A choice of food is available and residents and relatives spoke highly of the care provided.
Whilst service users could not identify any areas requiring improvement, the report suggests the Home consider reviewing posters to ensure they are easy to read and look at ways to monitor infection control around the use of handheld electronic devices.
The report was well received by the provider, who has addressed the readability of the Wellbeing Planner, as recommended by Healthwatch.