Enter and view: Brook House Nursing Home

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Summary of report content

Healthwatch Kingston upon Thames undertook an announced enter and view visit to Brook House Nursing Home on 21 August 2024.

Overall, Healthwatch concluded that Brook House was a well-run home offering a range of activities. Brook House had a welcoming atmosphere and the relationship between staff and between staff and residents appeared to be comfortable and relaxed.

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General details

Local Healthwatch
Healthwatch Kingston upon Thames
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
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