Enter and view: Brook House Care Home

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Summary of report content

Healthwatch Greenwich conducted an unannounced Enter and View visit to Brook House Care Home in January 2020. The team spoke to 3 residents and 4 staff members. 

The report found that parts of the home were undergoing refurbishment and redecoration, and all previous recommendations from Healthwatch Greenwich had been implemented. The rooms were personalised and dementia friendly signage was used. Activities were happening during the visit. There are issues with continuity of care as Brook House does not have enough permanent staff and uses a staffing agency to compensate.

A number of recommendations were made in the report relating to repairing TVs, ensuring continuity of care, and that the lift system is secure.

The home provided a response to address all recommendations. 

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General details

Local Healthwatch
Healthwatch Greenwich
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Follow-on treatment and continuity of care
Food, nutrition and catering
Written information, guidance and publicity
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
If an Enter and View methodology was applied, was the visit announced or unannounced?
Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Brook House Care Home

Details of people who shared their views

Number of people who shared their views
7
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Does this report feature carers?
No
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