Enter and view: Brook House

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Summary of report content

Healthwatch Bucks conducted an unannounced Enter and View visit, as part of a planned set of visits looking at the care provided, specifically around how the homes are able to support residents with additional needs.

Healthwatch Bucks visited Brook House, on 21/08/2018.

Brook House currently provides residential care for up to 35 people. We talked to 6 residents, 3 visitors and 2 members of staff. They observed a further 7 residents, 1 visitor and 3 staff.

The summary of findings included: An easy going home where staff, visitors and residents seem comfortable with each other; A good range of activities inside and outside the home.

This report contains 2 recommendations specifically around staff and meal time equipment.

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General details

Local Healthwatch
Healthwatch Bucks
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Food, nutrition and catering
Written information, guidance and publicity
Staffing - levels and training
Caring, kindness, respect and dignity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced/Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Centurion Health Care Ltd

Details of people who shared their views

Number of people who shared their views
11
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
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