Enter and view: Bronswick House

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Summary of report content

Healthwatch Blackpool undertook an announced Enter and View visit to Bronswick House on 2 December 2021. They spoke to 4 people.

Healthwatch Blackpool had a positive experience at Bronswick House. Feedback on the visit suggested that residents and staff were both pleased and proud of the improvements that have been made within the home under the interim manager. Comments such as “Kirsty has turned everything around 360 degrees” and “I feel comfortable speaking to the staff” were great to hear.

Residents at Bronswick House are enjoying the new menu style, with feedback on meals and activities again being mostly positive, with comments such as “I enjoy the food”.

 Although the environment was clean, some of the flooring and furniture looked in need of updating. A positive to this was that the manager acknowledged this and has plans to make improvements.

The report contains 3 recommendations and a response from the provider.

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General details

Local Healthwatch
Healthwatch Blackpool
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Complaints
Food, nutrition and catering
Written information, guidance and publicity
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Staffing - levels and training
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
4
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Pregnancy/maternity
N/A
Does this report feature carers?
Yes
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