Enter and view: Bronswick House
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Healthwatch Blackpool undertook an announced Enter and View visit to Bronswick House on 2 December 2021. They spoke to 4 people.
Healthwatch Blackpool had a positive experience at Bronswick House. Feedback on the visit suggested that residents and staff were both pleased and proud of the improvements that have been made within the home under the interim manager. Comments such as “Kirsty has turned everything around 360 degrees” and “I feel comfortable speaking to the staff” were great to hear.
Residents at Bronswick House are enjoying the new menu style, with feedback on meals and activities again being mostly positive, with comments such as “I enjoy the food”.
Although the environment was clean, some of the flooring and furniture looked in need of updating. A positive to this was that the manager acknowledged this and has plans to make improvements.
The report contains 3 recommendations and a response from the provider.